A dynamic fintech platform
Strategic partnership with PrinSIX to revolutionise financial services with a dynamic fintech platform.
The client: PrinSIX
PrinSIX is a leading fintech company that specialises in transforming digital onboarding for the financial services sector.
By leveraging advanced analytics and personalised digital journeys, PrinSIX helps lenders streamline customer onboarding processes, improve accessibility, and enhance the overall customer experience.
Their innovative platform allows financial institutions to offer responsible, sustainable lending while ensuring compliance with regulatory standards. With a focus on delivering tailored solutions, PrinSIX is at the forefront of innovation in the lending industry.
Affordable, responsible, and sustainable lending practices
As the lending industry moves online, the gap between lenders and borrowers has widened, presenting new challenges in creating efficient, compliant application processes.
Lenders face pressure to balance the needs of various stakeholders: customers seek a simple, intuitive experience, regulators demand a thorough understanding of applicants’ circumstances, and lenders require cost-efficient marketing and operational processes.
Everyone in the lending ecosystem, including borrowers, lenders, and regulators, shares a common goal—affordable, responsible, and sustainable lending practices.
The solution
We developed a cutting-edge digital lending platform that transforms the customer onboarding journey at PrinSIX. The platform leverages advanced cloud-based technology to optimise the interaction between lenders and borrowers, delivering a seamless application process while ensuring regulatory obligations are met.
The platform offers a dynamic, analytics-driven approach that tailors the journey for each individual applicant, delivering a more personalised experience.
It balances the need for regulatory compliance with customer satisfaction, helping lenders reduce operational costs and optimise processes.
With features such as advanced data analysis, real-time decisioning, and third-party data integration, the platform is designed to enhance customer engagement, reduce customer support queries, and improve conversion rates.
The result
The impact of the new platform on lenders has been transformative. Borrowers now experience a streamlined, chat-style application process, making the once-daunting task of applying for loans much more accessible and engaging.
Lenders, on the other hand, benefit from a simplified and efficient onboarding journey that meets regulatory requirements without sacrificing user experience.
These results demonstrate the real-world effectiveness of simplifying customer journeys while maintaining regulatory standards. The new digital lending platform, delivers out-of-the-box best practices tailored to the needs of lenders, helping them manage the balance between regulation, customer conversion, and business efficiency.
01
Applicant conversion increased by 300%
02
New customer volumes grew by 30%
03
Bad debt reduced by 27%
04
Fraud decreased by an estimated 10%
05
Increased communication engagement
06
Reduced and targeted journey intervention
07
Fewer customer support queries
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