Answer Digital is pleased to announce our appointment to Yorkshire Water’s AI Services Framework, a strategic investment of up to £32m that will bear substantial benefits. The framework supports Yorkshire Water’s ambition to embed AI capability at scale, strengthening operational reliability, customer services and long-term infrastructure planning across the organisation.
Our selection reflects Yorkshire Water’s focus on working with partners who can deliver AI responsibly, securely and at enterprise scale within a highly regulated environment.
Supporting Yorkshire Water’s Ambitious AI Strategy
Yorkshire Water is advancing its digital strategy by introducing AI across core operational and customer-facing functions. The AI Services Framework has been designed to enable practical, measurable adoption of AI in areas where safety, transparency and trust are essential.
To support this ambition, Yorkshire Water sought partners with proven experience delivering AI and data-led transformation across complex estates, alongside the engineering capability to integrate AI into existing platforms and workflows.
Answer Digital will work closely with Yorkshire Water teams to support the design, delivery and long-term sustainability of AI solutions across the organisation.
Why Yorkshire Water chose Answer Digital
As part of the procurement process, Yorkshire Water outlined a clear set of requirements for AI partners. These included:
- Consultancy and advisory to help identify and define valid AI use cases that deliver real operational value.
- Design and implementation of AI tools, including end-to-end integration into their existing systems and cloud platforms.
- Advanced engineering capability, covering data science, platform engineering and real-time operational analytics.
- Responsible AI and compliance support, ensuring transparency, auditability and alignment with regulatory expectations.
- Training and upskilling, enabling Yorkshire Water’s internal teams to develop long-term capability and take full ownership of solutions.
These requirements align closely with Answer Digital’s experience. We have delivered large-scale AI, data and platform programmes across healthcare, utilities, critical engineering and defence, including work within some of the UK’s largest and most sensitive data environments. This background provides a strong foundation for supporting a water provider operating at Yorkshire Water’s scale.
Yorkshire Water now joins a growing list of organisations who trust us to design and deliver AI into highly regulated environments.
We are excited to bring this expertise into the water sector.
"We are delighted to be selected for this framework and partner with a client as ambitious as Yorkshire Water, particularly given the impressive work they have already done on data and AI innovation to date. I am keen to apply the expertise we have gathered delivering complex AI projects across the healthcare, critical engineering, and utilities sectors into the water industry, and build on the strong foundations from both sides to drive meaningful transformation." - Paul Wye, Head of AI, Answer Digital.
A model that can scale across the utilities sector
Our partnership with Yorkshire Water demonstrates an approach that can be applied across the wider utilities landscape, supporting organisations at different stages of AI maturity with practical, operationally grounded solutions.
Looking ahead
We look forward to working in partnership with Yorkshire Water to support the successful delivery of their AI Services Framework. This appointment represents an important step in the adoption of AI across the UK water sector, and we are proud to contribute our expertise.
If your organisation is looking to adopt AI responsibly, unlock genuine productivity from existing investments, or engineer bespoke AI solutions tailored to your operational needs, Answer Digital is ready to help.