Accelerating training through an AI companion
- Engineering
- AI integration
- De-risking processes
Achieving over 90% positive feedback from users on the clarity of the AI's responses
Scoring 4.25 out of 5 for accuracy in processing complex domain and product knowledge
Solving the "key person dependency" problem by creating a scalable, AI-powered knowledge base
The client: Undisclosed FTSE 100 company
A division of a FTSE 100 listed company, this global leader specialises in the design, manufacture, and service of highly engineered technology that controls the precise movement of fluids. With manufacturing facilities in over 20 countries, our client supports industries requiring precise, high-performance control technologies.
The problem
Despite their global reach and technical expertise, our client identified a critical gap in their operations: a lack of a generative AI tool to enhance the domain and product knowledge of their employees.
This knowledge gap led to inefficiencies, slower decision-making, and inconsistencies in information handling across the organisation. Additionally, a small number of individuals held much of the critical knowledge, creating an over-reliance on a few resources.
The company needed a solution to bridge this knowledge gap, ensuring a scalable and sustainable way to share knowledge and improve decision-making across its global teams.
The solution
The company partnered with Answer Digital to develop a generative AI tool tailored to meet their specific needs. The partnership followed a structured and strategic approach:
Initial assessment and requirement gathering: Answer Digital conducted workshops and interviews with key stakeholders to define the AI tool’s objectives, map out existing pain points, and gather detailed requirements.
Development of Generative AI tool: Using cutting-edge AI technologies, Answer Digital built a custom AI tool capable of processing complex queries and generating accurate, comprehensive responses. The tool was integrated seamlessly into the company's existing systems.
Pilot identification and execution: A pilot project was carefully selected to demonstrate the AI tool's potential. Focused on improving the accuracy and completeness of domain knowledge, the pilot provided measurable benefits and laid the foundation for future expansion.
Comprehensive roadmap for scaling: A detailed roadmap was created to ensure the AI tool could be scaled across various business units. This plan included phased rollouts, employee training programs, and mechanisms for continuous improvement based on user feedback.
The stats
The implementation of the generative AI tool resulted in significant improvements across the organisation:
Enhanced accuracy and completeness: The AI tool achieved an accuracy score of 4.25 (out of 5) and a completeness score of 4.00, improving the quality of information available to employees.
Increased efficiency: The tool reduced the time spent on manual data processing and accelerated decision-making, streamlining operations across the company.
Scalable solution: A clear roadmap ensures the AI tool can be consistently and reliably scaled across the organisation, supporting critical business areas.
Positive user feedback: Over 90% of users found the AI tool’s responses to be clear and easy to understand, reflecting its effectiveness and user-friendly design.